Accessibility statement

This accessibility statement applies to the Online NHS Trust website at onlinetrust.nhs.uk.

This website is run by the Online NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Based on our own testing, we believe this website meets the Web Content Accessibility Guidelines version 2.2 AA standard. We are not currently aware of any content that is not accessible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us:

email onlinetrust.info@nhs.net
write to us at: Online NHS Trust, Wellington House, 133-155 Waterloo Road, London, SE1 8UG

We'll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we're not meeting accessibility requirements, contact us by email at onlinetrust.info@nhs.net. We'll consider your request and get back to you within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Online NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Based on our own testing, this website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. This website has not yet been independently audited. We will arrange an independent audit and update this statement to confirm its compliance status.

Non-accessible content

We are not currently aware of any content on this website that fails to meet the WCAG 2.2 AA standard.

PDFs and other documents

Many of our PDFs are not fully accessible to screen reader software. Some of these PDFs are required to access a service. Examples are our Board meeting minutes and annual reports.

If you encounter a PDF that is not accessible or need these in another format, please contact us for assistance.

How we tested this website

Every change to this website is checked automatically against WCAG 2.2 A and AA success criteria using the axe accessibility testing engine. These checks run on every page as part of our automated build process before any change is published.

What we're doing to improve accessibility

We monitor the accessibility of this website on an ongoing basis and fix issues as part of our regular development work. This statement will be updated as we make improvements.

Preparation of this statement

This statement was prepared on 28 May 2026.

It was last reviewed on 8 September 2026.